Booking Policy
- A 50% non-refundable deposit is required to secure your event date.
- Your booking is not confirmed until the deposit has been received.
- The remaining balance is due the day of setup.
Policies
Booking Policies.
A clear framework so every celebration is planned smoothly from inquiry to takedown.
Delivery & Setup
- Delivery, setup, and takedown are always included with your delivery fee.
- Please ensure the setup area is clean and ready upon our arrival.
- Travel within Findlay is $20. Travel fees vary for surrounding areas.
Weather Policy
- Outdoor installations are at the client's risk.
- We are not responsible for damage caused by wind, rain, extreme heat, or other weather conditions after setup.
Balloon Care
- Balloons are delicate and should be kept away from sharp objects, excessive heat, and pets.
- Balloon longevity varies depending on weather and environmental conditions.
- You keep the balloons after your event unless a special-ordered item was agreed upon otherwise.
Client-Supplied Balloons
- If you choose to provide your own balloons, we cannot guarantee their quality, durability, or overall appearance.
Photos
- We may photograph completed setups for our portfolio and social media unless otherwise requested before your event.
Refunds & Cancellations
- Deposits are non-refundable.
- No refunds will be issued after services have been completed.
Payment
- Accepted payment methods: Apple Pay, Zelle, Cash App, and Tap to Pay for credit/debit cards.
- Tap to Pay transactions include a processing fee.
- Design changes should be requested at least seven days before your event.
By paying your deposit, you acknowledge and agree to these policies.